Shipping policy
FOMA Collective is a curated multi-designer platform featuring clothing, jewellery, handbags, accessories, and occasion pieces from independent designers based in different locations. Because orders may be fulfilled by different brands, shipping times, dispatch origins, and parcel structure may vary.
2.1 Order processing
Orders are generally processed within 2 to 5 business days unless otherwise stated on the product page.
Please note that some products may require longer processing times where they are:
- made-to-order;
- handcrafted in limited runs;
- prepared individually by the designer;
- subject to stock confirmation; or
- part of a pre-order, runway, or exclusive collection.
Where extended lead times apply, this should be stated on the relevant product page or communicated after purchase.
2.2 Multiple designer fulfilment
As FOMA Collective operates as a curated marketplace, items in the same order may be dispatched separately from different designers or locations. This means:
- your order may arrive in more than one parcel;
- different dispatch times may apply to different items; and
- separate tracking updates may be issued.
2.3 Shipping origins
Products may be shipped from Australia or from international designer locations depending on the brand, product, and fulfilment model.
2.4 Delivery estimates
Estimated delivery times are indicative only and begin once the order has been dispatched.
Typical delivery windows:
- Australia: approximately 3 to 10 business days after dispatch
- International: approximately 7 to 21 business days after dispatch
These estimates may vary due to destination, designer location, customs processing, weather events, peak periods, or courier network conditions.
2.5 Shipping rates
Shipping fees are calculated at checkout where applicable and may be based on one or more of the following:
- parcel weight;
- parcel dimensions;
- shipping destination;
- number of fulfilment origins; and
- product-specific handling requirements.
Any free shipping offer applies only in accordance with the promotional conditions displayed on the website at the time of purchase.
2.6 Customs, duties, and import taxes
For international deliveries, customers are responsible for any customs duties, import taxes, brokerage fees, or local charges imposed by the destination country unless expressly stated otherwise.
FOMA Collective is not responsible for customs delays, seizure, inspection, or additional charges imposed by border authorities.
2.7 Tracking and delivery responsibility
Where tracking is available, tracking details will be provided once your order has been dispatched.
Risk in the goods passes to you to the extent permitted by law upon delivery to the address supplied at checkout. It is your responsibility to ensure the shipping address, contact number, and delivery instructions are correct.
2.8 Incorrect addresses
If you provide an incorrect or incomplete delivery address, we are not responsible for loss, delay, or failed delivery. If a parcel is returned to sender due to incorrect address information, refusal, or failed delivery attempts, additional shipping charges may apply before redelivery is arranged.
2.9 Lost, delayed, or damaged parcels in transit
If your parcel appears lost, is substantially delayed beyond the delivery estimate, or arrives damaged in transit, please contact us as soon as possible and preferably within 10 days of the expected delivery date.
We will work with the relevant designer and shipping provider to investigate. However, we do not guarantee courier performance and are not liable for shipping delays outside our reasonable control, including customs delays, extreme weather, labour disruptions, or carrier network disruptions.
2.10 Partial fulfilment and stock issues
In some cases, part of an order may ship earlier than the rest. If an item becomes unavailable after purchase due to cross-channel inventory mismatch, designer stock error, or fulfilment issue, we may contact you to offer:
- a replacement item;
- store credit; or
- a refund for the affected item.
2.11 Delivery to remote or restricted locations
Certain delivery destinations may attract higher shipping rates, limited service options, longer lead times, or inability to deliver certain product categories. We reserve the right to restrict shipping to certain regions where fulfilment is impractical, high-risk, or prohibited.